Refund policy

Unfortunately, we DO NOT accept returns or refunds of deposits, partial payments or paid in full invoices. 

 

All flutes have been checked for quality before shipment. If you are not satisfied, please reach out. If anything happens to the flute outside of your control, once you have received the flute, please reach out, as we stand by our work!

 

We have a 10-day limited repair policy, which means you have 10 days after receiving your flute to request a repair.

To be eligible for a repair, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a repair, you can contact us at rarebirdflutes@gmail.com. 

If your request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any repair questions at rarebirdflutes@gmail.com.

Damages and issues
Please inspect your order immediately upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.